1. Introduction and Scope
Psynera Neurith ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website (psynera-neurith.com) and services.
This policy applies to all visitors to our website and users of our services. Please read this policy carefully to understand our data practices. If you do not agree with our policies, please do not use our website or services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and physical address when you contact us or fill out forms
- Service Information: Account details, login credentials, and configuration preferences when using our services
- Communication Data: Messages, feedback, inquiries, and support tickets you submit
- Payment Information: Billing address and payment details (processed securely through third-party providers)
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, links clicked, and user interactions
- Device Information: Browser type, operating system, device type, and unique device identifiers
- Location Data: IP address and approximate geographic location (not precise)
- Cookies and Tracking Technology: See our Cookie Policy for details
2.3 Information from Third Parties
We may receive information about you from third-party analytics providers, social media platforms, and business partners to enhance our services and marketing efforts.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, maintaining, and improving our website and services
- Processing transactions and sending related confirmations
- Responding to inquiries and providing customer support
- Sending promotional materials, newsletters, and updates (with your consent)
- Analyzing usage patterns to improve user experience
- Complying with legal obligations and resolving disputes
- Preventing fraud, abuse, and security incidents
- Personalizing content and recommendations
4. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Cloud hosting providers, payment processors, email services, and analytics providers
- Business Partners: Partners who assist in delivering services (with confidentiality agreements)
- Legal Authorities: When required by law or to protect our rights and your safety
- Acquirers: In case of merger, acquisition, or asset sale
We do not sell or rent personal data to third parties for marketing purposes.
5. Data Retention
We retain personal data for as long as necessary to provide services and fulfill the purposes outlined in this policy. Specific retention periods vary by data type:
- Account Data: Retained while you maintain an account, plus 90 days after deletion
- Usage Data: Retained for 12 months for analytics purposes
- Communication Records: Retained for 3 years for compliance and dispute resolution
- Marketing Data: Retained until you unsubscribe or opt-out
6. Your Privacy Rights
Under applicable data protection laws (including GDPR and Vietnam's Data Protection Law), you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (right to be forgotten)
- Restriction: Request limitation on processing of your data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, contact us using the contact information in Section 10.
7. International Data Transfers
Your personal data may be transferred to and processed in countries other than Vietnam where data protection laws may differ. By using our services, you consent to such transfers. We implement appropriate safeguards including Standard Contractual Clauses and other legally recognized mechanisms.
8. Children's Privacy
Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it and notify you.
9. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data at rest
- Access controls and authentication mechanisms
- Regular security audits and penetration testing
- Employee training on data protection
However, no security system is impenetrable. We cannot guarantee absolute security of your data.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Psynera Neurith
Email: privacy@psynera-neurith.com
Phone: +84 (24) 3999-9999
Address: 123 Digital Trust Avenue, District 1, Ho Chi Minh City, Vietnam
Response time: Within 30 days
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.
12. Additional Information
This Privacy Policy should be read together with our Terms of Service and Cookie Policy. In case of conflict between policies, the most specific policy will apply.